Voice Assistant

Lysis Voice Assistant

Your AI answers every call—friendly, efficient, around the clock.
The Lysis Voice Assistant automatically handles incoming calls, recognises intents, conducts structured conversations, and writes call notes—24/7.

Request a consultation Product sheet (PDF)

Key Capabilities

  • Automated call intake, caller identification, and pre-qualification
  • Multilingual speech recognition with pause and context handling
  • Real-time dialogue using dynamic knowledge bases and follow-up logic
  • Creation of transcripts, call logs, and actionable recommendations
  • Integrations with telephony systems, CRM, or ERP platforms

Engagement Flow

  1. Analysis & Setup
    Capture existing telephony workflows, dialogue structures, and key contacts plus the routing logic supplied by the Customer
  2. Customisation & Pilot
    Tune and calibrate the voice model, connect target systems, obtain internal sign-off
  3. Roll-out & Support
    Deploy, train teams, monitor call quality, and fine-tune

Integrations

  • API & system linking to connect AI telephony with external systems
  • Direct integration into CRM systems, databases, and calendars (e.g. Outlook, Google, etc.) to retrieve data and synchronise appointments
  • Execution of API requests during a call to read or write information from internal systems (e.g. create appointments)
  • Integrated real-time reporting functions with transcriptions and analysis that can be embedded in dashboards or external systems

Technology

  • AI-based telephony platform focused on fully automated inbound and outbound calls
  • Speech-to-text, NLP, and text-to-speech as core technological components for natural dialogue
  • Proprietary speech stack optimised for German language, technical terms, and structured content (e.g. names, numbers)
  • Cloud-based architecture with real-time processing and low latency for fluid conversations
  • API-capable AI logic that can retrieve, process data, and trigger actions during conversations

Compliance

  • GDPR-compliant processing of personal data as standard; servers operated in the EU
  • Local storage & control
  • Data storage within the EU and deletion on customer request to meet EU GDPR requirements
  • Emphasis on fully European infrastructure and use of local data protection standards instead of US white-label solutions
  • Conformity with EU AI Regulation (EU AI Act) through GDPR compliance

See the Live Demo

The Voice to Journey demo illustrates how the assistant runs conversations in real time, resolves follow-up questions, and syncs outcomes directly into your systems.

Demo: Voice to Journey with the Lysis Voice Assistant

Scale Your Voice Service

We share a live call with you to demonstrate how the Voice Assistant increases availability and accelerates processes.

Schedule a live demo